In order to better understand performance issues, monthly business reviews were conducted to reach agreement on critical activities that impact service level and costs. Efforts have focused on organizing and standardizing internal reporting to enable the cash order team to produce more accurate and meaningful performance reports for clients. Shared services teams spoke to Supply Chain teams in each of the three regions to compare, validate, standardize, and finalize important metrics and goals. Finally, all proposed measures were reviewed with the sales and finance teams of each business unit. All common ERP systems offer more or less profound variants of cash order processes. Microsoft Dynamics 365, Oracle ERP, Oracle Netsuite, SAP ERP SD, SAP Business ByDesign or Workday. The typical sub-processes and variants of these ERP systems are as follows: contextual processes are used by companies in different ways, for example. B through the re-engineering of business processes, the orientation of enterprise architectures and IT solutions, as well as “blueprinting” as part of enterprise resource planning (ERP) systems. An AP SLA may require the BPO provider to have a 98% accuracy rate for invoice processing, which significantly reduces the number of errors.
Another customer can prioritize processing speed so that backlogs don`t pile up. Prompt responses to supplier requests are another frequent priority of AP service agreement measures in order to maintain strong relationships. Real-time performance monitoring based on contractual obligations and service levels enables proactive management and timely delivery performance correction The best BPO providers evaluate their team`s performance based on agreed PPAs, which are monitored and reported weekly to ensure the quality of work during the month. These metrics are monitored and reported in addition to the agreed service level agreement metrics. The figures are communicated to the company via a real-time dashboard and/or a monthly check. As more and more companies move from decentralized “close to the business” design for cash ordering processes to transnational, regional or global designs for delivery through shared services, the need to set clear service expectations is quickly becoming apparent. While the nature and complexity of service level agreements (if used) can be very different, the purpose and benefits are to set clear expectations and responsibilities. The advent of the service economy in recent decades – fueled by the rise of outsourcing, cloud computing and good services (GaaS) – has created a $21 market for services ranging from information technology, OPL, facility management and logistics to telecommunications, healthcare, aeronautics and construction. .